Customer Support/Representatives

Job Description

(Accommodation Provided)
Magodo Phase 1, Lagos State.
Working duration: 5 days in a week.

Requirements:
•⁠ 2 yrs Customer support experience
* Skills: Excellent communication and ability to multitask.
* Traits: Punctual, trustworthy, and able to work with minimal supervision.
Should be a Fast Learner

JOB DESCRIPTION:
* Answer inbound calls and respond to customer inquiries promptly and professionally.
* Provide accurate information about products, services, policies, or procedures.
•Assist customers in troubleshooting issues or resolving complaints.
* Record customer interactions, transactions, comments, and complaints in the CRM system.
* Maintain accurate and up-to-date customer records.
* Adhere to company policies, call scripts, and quality assurance guidelines.
* Follow data privacy and confidentiality rules.
* Meet performance metrics such as call handling time, customer satisfaction scores, and resolution rates.

After sending your CV, make sure to fill in this survey to be considered for this role.

https://docs.google.com/forms/d/e/1FAIpQLScKSaoQK-vyLA4bPrRqLGVnhxSq4YEuma8ey6YrcZDSB0tZRQ/viewform