Customer Support Assistant (Remote)

Job Description

Responsibilities:

* Manage front-line patient or client communications via phone, email, or chat

* Assist with scheduling, rescheduling, and confirming appointments

* Conduct follow-ups and maintain accurate records of interactions

* Verify and communicate healthcare benefit details to patients/clients

* Coordinate with internal teams to resolve or escalate issues

Requirements:

* Prior customer support experience, ideally in the healthcare industry

* Familiarity with HIPAA or healthcare compliance protocols

* Strong communication and problem-solving skills

* Tech-savvy with comfort using support platforms, CRMs, or EMRs

* Organized and reliable with high attention to detail